1. INTRODUCTION
Telecom Stack Limited respects your right to privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services. This policy applies to individuals outside our organisation, including website visitors, customers, partners and prospective customers. This Privacy Policy is intended to comply with applicable data protection laws, including the EU GDPR, UK GDPR and the Irish Data Protection Acts. If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details above.
2. WHAT PERSONAL DATA DO WE COLLECT
We may collect and process the following types of personal data:
- Identity & Contact Data: name, company name, job title, email address, phone number, postal address.
- Communication Data: information you provide when you contact us by email, contact forms, phone, social media, or chat.
- Technical Data: IP address, browser type, device information, operating system, pages visited, and usage data collected via analytics and cookies.
- Customer Data: information related to services you purchase or enquire about.
- Marketing Preferences: your preferences for receiving marketing communications from us.
We do not intentionally collect personal data from children. Our website and services are not intended for persons under 18 years of age.
We do not intentionally collect special category personal data (such as health, political opinions or religious beliefs). Where such data is incidentally processed through our services on behalf of business customers, we act as a data processor and process such data only in accordance with customer instructions and applicable law.
3. HOW WE COLLECT YOUR PERSONAL DATA
We collect personal data in the following ways:
- When you contact us via digital applications, forms, email, phone, or chat.
- When you request information or services.
- Automatically through cookies and similar technologies when you use our website. Please see our Cookie Policy for more details about this www.telecomstack.com/cookie_policy.html.
- Through third-party analytics and tracking tools used on our website, such as Google, based outside the EU, advertising networks, providers of technical, payment and delivery services, such as data brokers or aggregators.
4. HOW WE USE YOUR PERSONAL DATA (LEGAL BASIS)
We use your personal data for the following purposes:
- To respond to enquiries and communicate with you.
- To provide and manage our services.
- To operate, maintain and improve our website and services.
- To maintain security, prevent fraud and misuse.
- To send marketing communications (where permitted by law).
Our lawful bases for processing your data include:
- Contract: where processing is necessary to provide services to you or to take steps at your request before entering into a contract.
- Legal obligations: where required by law.
- Legitimate interests: to operate, secure and improve our business and services.
- Consent: for marketing communications and non-essential cookies.
You can withdraw your consent at any time.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties listed below:
- Service providers who provide IT and system administration services.
- Professional advisers, including lawyers, bankers, auditors and insurers.
- Government bodies that require us to report processing activities.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We may also disclose your data where required to do so by law, regulation or legal process, or to protect our legal rights.
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Enable website functionality.
- Analyse website usage.
- Improve user experience.
- Support marketing and analytics.
You can manage or withdraw your cookie preferences at any time through our cookie banner or your browser settings. Some parts of the website may not function correctly if cookies are disabled.
Please see our Cookie Policy for more details www.telecomstack.com/cookie_policy.html.
7. INTERNATIONAL TRANSFER OF PERSONAL DATA
Where personal data is transferred outside the European Economic Area (EEA) or the United Kingdom, we ensure appropriate safeguards are in place in accordance with applicable data protection law, such as the use of Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.
8. DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions, and they must keep it confidential.
We have procedures in place to address any suspected personal data breach and will notify you and any applicable regulator if we are legally required to do so.
9. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for, we look at its volume, nature and sensitivity, the potential risk of harm from unauthorised use or disclosure, the processing purposes, whether these can be achieved by other means, and legal requirements.
We will securely store this information as long as it is legally necessary, depending on the business, client requirements and legal obligations.
10. YOUR DATA PROTECTION RIGHTS
Under applicable data protection laws, including GDPR, you have the right to:
- Access your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data.
- Restrict or object to processing.
- Request data portability.
- Withdraw consent at any time (where processing is based on consent).
You can see more about these rights at: https://www.dataprotection.ie. If you wish to exercise any of the rights set out above, please email us at: gdpr@telecomstack.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to anyone who does not have the right to receive it. We may also contact you to request further information regarding your request to expedite our response.
We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you. If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office https://www.dataprotection.ie. We should be grateful if you would contact us first if you do have a complaint, so that we can try to resolve it for you.
11. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
12. CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Telecom Stack Limited
Attention: DPO
Finglas Business Park, Tolka Valley Road, Dublin, D11 RC63, Ireland.
Email: gdpr@telecomstack.com
Telephone: +353 (0) 1 544 3740
Date of review: 20 February 2026.